Privacy policy

Velley is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services. By accessing our website, you consent to the collection and use of your data as described in this policy.

1. Data We Collect

We collect the following types of information:

• Personal Information: Name, email, phone number, billing/shipping address, and payment details.
• Account Data: Login credentials, order history, and saved preferences.
• Technical Data: IP address, browser type, device information, and cookies.
• Marketing Data: Email subscriptions, purchase behaviour, and interaction with ads.

2. How We Use Your Data

We use your data to:

• Process and fulfill orders.
• Provide customer support and respond to inquiries.
• Send marketing emails (with opt-out options).
• Improve website functionality and user experience.
• Comply with legal and regulatory obligations.

3. How We Store & Protect Your Data

• We use encryption and secure servers to protect your data.
• Data is retained only as long as necessary for business or legal purposes.
• Customers can request data modification or deletion.

4. Sharing Your Data

We do not sell your data. However, we may share your information with:

• Third-Party Services: Payment processors, shipping providers, and analytics tools.
• Legal Authorities: When required by law or to protect our rights.

5. Cookies & Tracking Technologies

• We use cookies to enhance your browsing experience.
• Types of cookies used: essential, analytics, and marketing.
• Users can manage cookie preferences in browser settings.

6. Your Rights (GDPR Compliance)

If you are located in the EU, you have the right to:

• Access, modify, or delete your personal data.
• Withdraw consent for marketing communications.
• Request a copy of the data we store about you.
• Contact us for data-related inquiries at general@velley.store.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the continued use of our website signifies acceptance of the updated policy.

8. Contact Information

For privacy-related questions or requests, contact us at general@velley.store.