Terms and conditions

Welcome to VELLEY! These Terms of Service govern your use of our website and your purchases from VELLEY. By accessing our site or making a purchase, you agree to be bound by these Terms.

1. Company Information

VELLEY is a Padel wear brand, belonging to Ivânia Barbosa and registered in Portugal. For any inquiries, contact us at at general@velley.store.

2. Use of the Website

• You must be at least 18 years old or have parental permission to use our website.
• You agree to provide accurate and up-to-date information when making a purchase.
• Any misuse of the website, including fraudulent activity or attempts to hack, is strictly prohibited.

3. Products & Orders

• Product descriptions, pricing, and availability are subject to change without notice.
• We reserve the right to refuse or cancel any order, including those suspected of fraud or pricing errors.
• Order confirmation does not constitute a binding contract; we may decline an order at our discretion.

4. Payments & Pricing

• All prices are listed in EUR unless otherwise stated.
• Accepted payment methods include Paypal, debit/ credit cards, Apple Pay, Google Pay, ATM and MBWay (coming soon).
• Customers are responsible for any applicable taxes and duties.
• We use secure payment processing, but we are not liable for third-party payment provider issues.

5. Shipping & Delivery

• We ship to select countries: check our shipping policy for details.
• Estimated delivery times are provided but not guaranteed.
• We are not responsible for delays due to customs, carriers, or force majure events.

6. Returns & Refunds

• Returns are accepted within 14 days of delivery if the item is unused and in original packaging.
• Customers must cover return shipping costs unless the product is defective.
• Refunds will be processed within 10 business days of receiving the returned item.
• Please check more details in our "Refund and exchanges" policy page

7. Intellectual Property

• All content on our website, including logos, designs, and images, is owned by VELLEY and cannot be used without permission.
• Unauthorised use of our intellectual property may result in legal action.

8. Limitation of Liability

• We provide our products and website "as is" without warranties of any kind.
• VELLEY is not responsible for indirect, incidental, or consequential damages arising from product use or website access.

9. Privacy Policy

• Your personal data is collected and processed as outlined in our Privacy Policy.

10. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Portugal.
• Any disputes shall be resolved through mediation or in the courts of Portugal.

11. Changes to Terms

• We may update these Terms at any time. Continued use of our website signifies acceptance of the revised Terms.

12. Contact Information

For any questions regarding these Terms, please contact us at general@velley.store.

By using our website, you acknowledge that you have read, understood, and agreed to these Terms.